Retail Operations

MCA & Date Check Pro Announce North American Partnership

Pinpoint Software Inc. and MCA (Merchandising Consultants Associates) announced a strategic North American Partnership to help grocery retailers and manufacturers better manage product expiry dates in-stores. Madison, Wisconsin – November 18rd 2020 Pinpoint Software, Inc., provider of the leading expiration date management solution for grocery stores, Date Check Pro and MCA (Merchandising Consultants Associates), a…

4 Grocers Setting the Bar For Employee and Community Appreciation

Since the start of the coronavirus pandemic, grocers far and wide are coming together to offer additional assistance and support to their associates and their communities. While some grocers have fallen flat by taking away benefits for their associates and programs that aid at-risk community members, others have shown us that going the extra mile…

Costco, Trader Joe’s and Whole Foods Lead in Retailer COVID-19 Safety

According to a new study from global research firm Ipsos, Costco, Whole Foods Market, and Trader Joe’s ranked as the top three grocery retailers in coronavirus related health and safety measures.  The study, the Ipsos Consumer Health & Safety Index that launched in early June, takes a closer look at the COVID-19 related health and…

CARES Act: What Grocers Need to Know

By now, all grocers should be aware of the CARES Act (Coronavirus Aid, Relief, and Economic Security Act), the $2 trillion economic relief plan passed by the U.S. Senate this past March. While the $1,200 stimulus check is definitely the most popular feature, grocers are rejoicing at the correction of the “retail glitch.” Included in…

How Shopper Behavior Has Changed During COVID-19

In a recent report from Acosta, researchers found that two-thirds of U.S. shoppers said they have changed their grocery shopping habits in response to the COVID-19 outbreak. The report, Grocery Shopping during the COVID-19 Pandemic, dives into how shopper behaviors have changed in recent weeks following stay-at-home warnings and the panic-buying that’s associated with the…

What the Grocery Industry Can Learn from Nordstrom About Customer Service

It’s no secret that Nordstrom is synonymous with customer service. We’ve all heard the age-old story of a customer returning tires to a Nordstrom and getting a refund even though the high-end fashion retailer doesn’t sell tires. Whether it’s an urban legend or a lesson on the legacy that a good customer service story can…

3 Key Takeaways from NRF 2020

The National Retail Federation (NRF) Big Show is not an event to be missed. Retail industry leaders from around the world gather for three days in the retail capital of the world, New York City, to discuss upcoming trends, technologies, and troubles that the world of retail and its consumers are facing. In 2019, NRF…

Large Format vs. Small Format – What is Winning in Grocery?

If you’ve been keeping up with grocery news (here are our favorite places to do so), you’ve likely seen a trend emerging in stories about the format of grocery stores. We’re experiencing a large scale shift in retail as a whole, and it’s only natural that the grocery industry would follow suit. Traditional retail size…

How Plant-Based Products affect Expired Loss

With every new grocery trend comes a necessary round of conversations: “Who will our distributors be?” “How are we going to market this product category?” “Where should it be merchandised in our stores?” There’s one question that is usually left out of these conversations, but could have the largest impact on your bottom line: “How…

2020 Grocery Wellness Initiatives to Delight Your Customers

Wellness is the buzzword of the month around this time of year as people set goals to hit the gym, eat healthier, and focus on their mental health. The new year gives us each an opportunity to imagine a better version of ourselves and put plans into place to make that happen. As a grocer,…