Retail Operations

Costco, Trader Joe’s and Whole Foods Lead in Retailer COVID-19 Safety

According to a new study from global research firm Ipsos, Costco, Whole Foods Market, and Trader Joe’s ranked as the top three grocery retailers in coronavirus related health and safety measures.  The study, the Ipsos Consumer Health & Safety Index that launched in early June, takes a closer look at the COVID-19 related health and…

CARES Act: What Grocers Need to Know

By now, all grocers should be aware of the CARES Act (Coronavirus Aid, Relief, and Economic Security Act), the $2 trillion economic relief plan passed by the U.S. Senate this past March. While the $1,200 stimulus check is definitely the most popular feature, grocers are rejoicing at the correction of the “retail glitch.” Included in…

How Shopper Behavior Has Changed During COVID-19

In a recent report from Acosta, researchers found that two-thirds of U.S. shoppers said they have changed their grocery shopping habits in response to the COVID-19 outbreak. The report, Grocery Shopping during the COVID-19 Pandemic, dives into how shopper behaviors have changed in recent weeks following stay-at-home warnings and the panic-buying that’s associated with the…

What the Grocery Industry Can Learn from Nordstrom About Customer Service

It’s no secret that Nordstrom is synonymous with customer service. We’ve all heard the age-old story of a customer returning tires to a Nordstrom and getting a refund even though the high-end fashion retailer doesn’t sell tires. Whether it’s an urban legend or a lesson on the legacy that a good customer service story can…

3 Key Takeaways from NRF 2020

The National Retail Federation (NRF) Big Show is not an event to be missed. Retail industry leaders from around the world gather for three days in the retail capital of the world, New York City, to discuss upcoming trends, technologies, and troubles that the world of retail and its consumers are facing. In 2019, NRF…

Large Format vs. Small Format – What is Winning in Grocery?

If you’ve been keeping up with grocery news (here are our favorite places to do so), you’ve likely seen a trend emerging in stories about the format of grocery stores. We’re experiencing a large scale shift in retail as a whole, and it’s only natural that the grocery industry would follow suit. Traditional retail size…

How Plant-Based Products affect Expired Loss

With every new grocery trend comes a necessary round of conversations: “Who will our distributors be?” “How are we going to market this product category?” “Where should it be merchandised in our stores?” There’s one question that is usually left out of these conversations, but could have the largest impact on your bottom line: “How…

2020 Grocery Wellness Initiatives to Delight Your Customers

Wellness is the buzzword of the month around this time of year as people set goals to hit the gym, eat healthier, and focus on their mental health. The new year gives us each an opportunity to imagine a better version of ourselves and put plans into place to make that happen. As a grocer,…

2020 Grocery Trends: Robotics

The “future of retail” holds a lot of promise – and a lot of promises. During annual conferences and think tanks, the possibilities of a grocery industry dictated by artificial intelligence, robotics, and detailed consumer insights are regularly discussed with fervor. Entire presentations are spent talking through what it could be like to shop for…

2020 Grocery Trends: Grocery Delivery

Consumers are used to a certain level of convenience. Online shopping and quick delivery rules the retail industry today, and consumers don’t even have to leave their beds in order to complete their weekly errands. Just a few taps of a button, and their goods will arrive on their doorstep.  Grocery delivery was the logical…