Retail Operations

2020 Grocery Wellness Initiatives to Delight Your Customers

Wellness is the buzzword of the month around this time of year as people set goals to hit the gym, eat healthier, and focus on their mental health. The new year gives us each an opportunity to imagine a better version of ourselves and put plans into place to make that happen. As a grocer,…

2020 Grocery Trends: Robotics

The “future of retail” holds a lot of promise – and a lot of promises. During annual conferences and think tanks, the possibilities of a grocery industry dictated by artificial intelligence, robotics, and detailed consumer insights are regularly discussed with fervor. Entire presentations are spent talking through what it could be like to shop for…

2020 Grocery Trends: Grocery Delivery

Consumers are used to a certain level of convenience. Online shopping and quick delivery rules the retail industry today, and consumers don’t even have to leave their beds in order to complete their weekly errands. Just a few taps of a button, and their goods will arrive on their doorstep.  Grocery delivery was the logical…

2020 Grocery Trends: Artificial Intelligence

When we attended the National Retail Federation (NRF) Big Show earlier this year, artificial intelligence, also known as AI, was a major topic of conversation. Every session that discussed the technological advances that were on the horizon for the retail industry included a hefty examination of AI.  AI holds a lot of promise for the…

2020 Grocery Trends: In-Store Cooking Service

There’s a common consumer problem in grocery stores (thought it’s not as much of a problem for grocers!). As they’re wandering through the aisles, trying to decide what they want to eat for dinner later that night, they find themselves growing hungrier, and throwing snack items into their cart, giving into their cravings through their…

2020 Grocery Trends: Bring Your Own Device

We can’t talk about 2020 grocery trends without discussing Bring Your Own Device (BYOD). This technology-driven trend has taken the retail space by storm over the past few years with its promise to simplify operations, boost grocery stores’ bottom line, and bring in more millennial employees. Like everything else in life, it’s a little more…

2020 Grocery Trends: Dietitian Programs

Dietitian programs are becoming common in grocery stores, and, to be honest, we wish we would’ve been the ones to come up with the idea first. Dietitian programs solve a major consumer objection to purchasing. Think of it this way: Have you ever been walking down a grocery store aisle, wondering what foods are actually…

2020 Grocery Trends: Click and Collect

2020 grocery industry trends aren’t entirely futuristic. Some of these trends are just an advanced version of what they were when they first appeared on the retail scene. Case in point: click and collect. This technology is nothing new. Big box retailers like Target have been doing it seamlessly for a few years now, allowing…

2020 Grocery Trends: Zero Waste

There has never been more talk about food waste, and that trend will only continue to evolve and expand in 2020. Sustainability is a key issue for shoppers (56% of grocery consumers surveyed by Oracle said a key influence on their brand loyalty is knowing that retailers are acting sustainably) – and it’s high time…

2020 Grocery Trends: Blockchain

If you’ve been keeping up with business news over the past decade or so, you’re probably familiar with the term “blockchain”. Investors and CEOs alike have been interested in this technology for a variety of reasons, but it is only just beginning to become ubiquitous in the conversation surrounding retail. Grocers in particular need to…