Employee Management and Engagement

How to Keep Your Employees Informed, Engaged, and On-Brand

Employing part-time workers is a catch-22. Part-time employees work in the grocery industry (for now) because they don’t require a lot of experience or high wages. However, when your employees aren’t consistently in your store or tied to your company with a full-time position, it’s likely that they’re less informed, less engaged, and ingrained in…

How to Train Your Staff to be In-Store Experts

Customer interaction is the single most important aspect of every grocery employees job. It’s one thing to be a great stocker or date checker, a detail-oriented cashier or excellent manager. However, if you can’t assist customers, answer their questions, or develop a connection with them, you’re not adding a lot of value to a grocery…

How to Foster Employees into Brand Ambassadors

In the digital marketing space, brand ambassadors have become a must-have accessory. The media landscape that we’ve all become accustomed to is crowded, so much so that a single message from a company – even on a stage as big as the Super Bowl – doesn’t easily resonate with an audience. It’s not memorable. It’s…

How to Train Employees to Be Loss Prevention Advocates

Loss prevention is a constant source of worry in the retail space – and therefore an incredible place to innovate. The strategies that have long been associated with this department have grown a bit stagnant, and it’s high time that grocers took a good hard look at their loss prevention mindset. One strategy that we…

The Grocery Industry and the Gig Economy

Whether you’re a New York Times subscriber, a cable news watcher, or the type of guy who gets their news from social media, you’ve heard the term gig economy. Business reporters can’t get enough of this buzzy phrase, as it brings to mind an image of a revolutionized workforce, one that hasn’t changed much since…

4 Tech Tools to Enhance Employee Experience

Technology is no longer an option for grocers – it’s a requirement. While we tend to think of technological advancements as opportunities to improve our business for our customers and subsequently generate more profit, as retailers we also need to consider the benefits of technology for our employees. The retail workforce is changing, and keeping…

How to Develop Successful BYOD Standards

Bring Your Own Device (BYOD) has its advocates and detractors in the grocery industry. Experts on either side argue over whether the benefits of having employees armed with digital knowledge centers outweigh the disadvantages of having a potentially distracted workforce. The difference between these two outcomes lies in the standards that are set by the…

How Your Workforce Will Change Over the Next Decade

If you’ve been in the grocery game for a while now, the hiring process probably doesn’t trip you up. You know exactly who you need to hire for specific positions, what traits and skills they should have, and generally how their personalities should align with the work at hand. It’s all pretty standard at this…

Bring Your Own Device (BYOD) in Retail: Pros and Cons

We go everywhere with our phones. They have made a home for themselves in our back pockets, in our purses, in the cup holders of our cars. They sit next to us at the dinner table, and beside us when we sleep. We even bring them into the bathroom. (TMI?) If we’re used to bringing…

5 Industry Trends that You Can Embrace – while Remaining a Community Staple

When you take a look at the grocery industry, it seems like there are two types of grocery stores. One, the mega-grocer, with thousands and thousands of square feet, an inconceivable number of items on the shelf, masses of harried employees, inexpensive prices, and the latest retail technology implemented in each of their hundreds of…