Employee Management and Engagement

How Your Workforce Will Change Over the Next Decade

If you’ve been in the grocery game for a while now, the hiring process probably doesn’t trip you up. You know exactly who you need to hire for specific positions, what traits and skills they should have, and generally how their personalities should align with the work at hand. It’s all pretty standard at this…

Bring Your Own Device (BYOD) in Retail: Pros and Cons

We go everywhere with our phones. They have made a home for themselves in our back pockets, in our purses, in the cup holders of our cars. They sit next to us at the dinner table, and beside us when we sleep. We even bring them into the bathroom. (TMI?) If we’re used to bringing…

5 Industry Trends that You Can Embrace – while Remaining a Community Staple

When you take a look at the grocery industry, it seems like there are two types of grocery stores. One, the mega-grocer, with thousands and thousands of square feet, an inconceivable number of items on the shelf, masses of harried employees, inexpensive prices, and the latest retail technology implemented in each of their hundreds of…

First Jobs Matter: How your Employees’ Impression of Your Company Creates Lasting Value

First jobs stay with us for a lifetime. They’re the answer to an interesting interview question, the basis of many of our professional skills, the training ground for becoming a productive member of society. Many of us can recall our first days at our first jobs at the drop of a hat because they had…

How Community Clout Can Be Used as a Loss Prevention Tool

When you think of loss prevention, you think of the obvious operational strategies against shoplifting, fraud, employee theft, and administrative errors. It’s likely that, as a retailer, you have many systems in place to stay informed about loss in your store, and to act when you’re alerted to an attempted theft. However, hard touch loss…

The Art of the Store Associate: Why Person-to-Person Interaction Matters in a Digital Age

The world of retail is being pulled between two consumer urges. No, it’s not love and fear, or anything to do with the current political climate. The retail industry is grappling with two consumer desires that are inexplicably opposites: a demand for what’s new and next, and a yearning for the simplicity of the past….

Beyond Cooking Classes: How 3 Grocers are Changing What it Means to be a Community Grocer

Grocery stores have always served as community hubs, places where people could run into a neighbor or a friendly face while doing the week’s shopping. Grocers have been known to host events like cooking classes and food drives in order to foster those customer relationships, and it’s never been too difficult to convert someone into…

How to Develop a Community-Driven Company Culture

The phrase “company culture” brings to mind a certain image of professional utopia. Tech companies with large-scale campuses where employees can take naps in pods or indulge in free beer when happy hour hits, exclusive personal development seminars led by world-renowned speakers, and over-the-top employee recognition traditions all bring the idea of a “perfect” company culture to life.

Retail Mistakes That Stop Customers From Shopping

4 Common Retail Mistakes That Will Stop a Customer From Coming Back

There is more than enough content telling you what to do as a retailer. Ebooks are sold, blog posts are written (ahem), podcasts are recorded, and webinars are held all with the express interest of persuading you that there is yet another thing that you need to add to your to-do list. Would you believe me if I told you that none of these new concepts would dramatically change your business?

Instead of adding another worry to your plate, what if you tried tweaking the processes and policies that you already have in place?

Here’s Why You Should Be More Transparent with Your Customers and Employees – Plus: 5 Ideas for Transparency

When it comes to maintaining a successful retail business in 2019, all roads lead back to transparency. We’ve entered a phase of consumer behavior in which honesty is valued even above traditionally prioritized factors like price and brand recognition. As a grocer, this means that you must change your business practices in order to fit this new standard. Without customer transparency, you may not be able to garner customer loyalty – and that could mean the end for your business.