Customer Satisfaction

​Consumer Experiences: Emotional Ratings of Various Vendors

Publix, Chick-fil-A, and Food Lion are among the companies that earned an “excellent” score in a recent study conducted by the Temkin Group that compared a wide variety of organizations and industry verticals. These companies, along with other supermarkets and fast-food chains like Kroeger, Save-a-Lot, and Wegmans, received top ratings from consumers.

10 Points of Interest in Complying With the New FSMA Rules

The Food Safety Modernization Act (FSMA) “final rule”, with respect to Foreign Supplier Verification Programs (FSVP), is a means of the US Food and Drug Administration to regulate the human and animal food imports of international importers.

​Consumer Trust Increases for In-store Delis

The grocery store deli offers much more than meat and cheese. In fact, the deli is becoming a more trusted source of fresh, quality ingredients for shoppers in the U.S., Canada, and the U.K., according to a study by the Culinary Visions Panel. Shoppers around the world agree that there are many great reasons to stop at the deli counter on your next visit to the grocery store.

​Five Emerging Trends Supermarket Retailers Should Keep on their Radars

In an ever-changing world of consumer trends and habits, supermarkets have had to adjust to shifting demands and new consumer interests in order to rise to the top. With increased competition between supermarkets and high expectations from consumers, being aware of these emerging trends can give retailers a boost in the market. 1. Transparency and…

​GS1 US and JICC Work Towards Making Paperless Coupons the Standard

While digital coupons are growing in popularity, retailers have been struggling to process paperless coupons from various platforms. Fortunately, two major organizations, GS1 US and the Joint Industry Coupon Committee (JICC), have come together to create a new digital coupon standard.

What Makes A Grocery Store Manager Great?

There are few destinations more important to the daily life of a neighborhood than the grocery store. It should therefore come as no surprise that grocery store management is a demanding role that requires a range of skill sets to ensure their stores run smoothly day-in and day-out. Take a look at a few of…

​3 Tips to Minimize Produce Shrink

Any seasoned grocery store manager will tell you that produce shrink is one of the most vexing problems they deal with on a regular basis. But what is produce shrink, and what can we do to fight it? Simply put, produce shrink is the product that goes to waste when it is not sold. What…

Top 10 Grocery Items in America

Although living standards have changed over the past few decades, the consumption habits of Americans have largely remained the same. Many customers are still buying the staples that they grew up with, bound to a consumption routine that feels comforting and familiar. This means that, although definitions of health have shifted,  grocers can still guess what people’s shopping baskets will look like most weeks. These are the top 10 grocery items in America.

Going Green – 3 Best Eco-Friendly Grocery Stores

For the majority of us, food preparation is something we all do several times a week.

Two things, we can save money by reducing our impact on the environment, and we minimize our carbon footprints by shopping at locations who understand this lifestyle.

Do Women Buy Store Brands More Often than Men?

Are women more likely to buy store brands than men?

When it comes to buying store brands, I am the least likely candidate to do so when considering my peer group. Like any other shopper, I’ve had my fair share of purchases that ranged between store brands to nationally recognized brands and all of those in between.