Customer Satisfaction

Millennials & Grocery: Shopping Trends for 2018

Just about every industry is trying to figure out how millennials stand to disrupt traditional norms and buying habits––including the grocery and broader retail world. For grocers looking to orient themselves within the broader supermarket and retail environment in 2018, we’ve gathered recent industry data to highlight the trends that are most likely to solidify…

4 Food Allergy Best Practices Every Grocer Should Be Following

Food allergies have become a major public health and safety concern as the numbers of those affected by them continues to grow at an alarming rate. According to a new analysis of private insurance claims by FAIR Health, an independent nonprofit that collects and analyzes claims data, life-threatening allergic reactions to foods have increased by…

Supermarket Loyalty Programs in 2017: 5 Things Grocers Need to Know

Loyalty programs are nothing new to grocers, but over the past few years, new data has revealed trends in consumer behavior that’s changing the way supermarkets are thinking about loyalty programs. Let’s run through a few of these data-driven takeaways before diving into one loyalty program software platform we’re seeing some grocers have success with…

How Supermarkets Can Adapt To Increases In Veganism and Vegetarianism

In 2008, just 3.7% of Americans identified as vegetarian or vegan, according to Harris Interactive polling data. More recent data from Pew shows those numbers have nearly tripled in less than a decade, with 9% identifying as mostly or strictly vegetarian or vegan in 2016. This probably doesn’t come as a shock to any supermarket…

Common Return and Refund Fraud and What to Look for

Return and refund scams are very commonplace. It’s estimated that nearly 10% of all refunds and returns somehow abuse store return and refund policies. Learn about some common scams and 2 simple steps you can implement to help prevent your store from being defrauded.

Your #1 Theft Deterrent = Customer Service

When it comes to deterring shoplifters, more retail professionals realize that the best defense can be a good offense. That is, it’s not enough to catch shoplifters once they have taken an item. All efforts should be made to ensure that they never even get a chance to steal.

​​Top 5 Mistakes in Demand Forecasting

Inventory levels are the key to any retail grocer’s success. Controlling perishable losses and out of stock delays is easier with demand forecasting, yet transition to new technologies and data-driven methods of inventory control can be costly if not properly implemented. Here are the top five mistakes made by retailers undergoing a transition to a demand forecasting inventory operations model.

​Swipe & Save: Improving Supermarket Loyalty Programs

Supermarket loyalty programs are the foundation of all knowledge. Gone are the little stamp booklets of yesteryear. With data-driven grocery retail operations, supermarket loyalty programs have taken on a whole new meaning, and customers want value in exchange for their personal information required for membership. Swipe and Save incentives have proven to be the market leader in loyalty program membership.

​Utilizing Vendor Scarcity Techniques

Studies suggest that people have an ingrained fear of shortage. Whether this is a psychological hangover from the days of lean harvests and not having enough food to tide us over during the winter months is up for debate.

However, it remains true that retailers can tap into these subconscious anxieties to gently persuade customers to add impulse purchases to both their online and in-store carts.

​Consumer Experiences: Emotional Ratings of Various Vendors

Publix, Chick-fil-A, and Food Lion are among the companies that earned an “excellent” score in a recent study conducted by the Temkin Group that compared a wide variety of organizations and industry verticals. These companies, along with other supermarkets and fast-food chains like Kroeger, Save-a-Lot, and Wegmans, received top ratings from consumers.