Customer Satisfaction

Why Consumers Stop Shopping at a Store—And How Grocery Retailers Can Adjust

A 2020 consumer survey conducted by Date Check Pro asked consumers what type of bad experiences might cause them to stop shopping at a particular store; the top answers were Poor Customer Service (#1), Poor Quality/Expired Food (#2), and Cleanliness/Sanitation Issues (#3). What does this mean going forward in post-pandemic grocery? This past year has…

Post-COVID Grocery Retailer Standards and Expectations

Consumer expectations shifted dramatically at the onset of the COVID-19 pandemic. Grocery retailers scrambled to keep up with new and urgent considerations of health and safety that needed quick, effective solutions. This sometimes meant overhauling the idea of what it means to be a grocery store: Implementing immediate structural change for a fast and safe…

What Large Retailers Can Learn From Limited Assortment Grocery Stores

In a market saturated with every type of grocery retailer a consumer could imagine, what makes one store stand out? Large grocery retailers hold several obvious advantages when it comes to drawing customers: Size, selection, convenience, location variety, competitive pricing. These same advantages, however, might also lead to certain pitfalls in a consumer experience: Less…

image of grocery store aisle

How SKU Rationalization Can Help Control the Supply Chain from Warehouse to Retailer

A key responsibility of any grocer is ensuring that products are delivered safely and efficiently all the way from warehouse to shopping cart. Now more than ever, increasing productivity, reducing cost, preventing food waste, and improving consumer experience are paramount retailer concerns along the way. SKU rationalization is a product management system used to decide…

virtual cooking class

How to Make Services the New Customer Experience

In 2021, retailers are facing more competition than ever before. That competition used to be the store across the street, but in today’s digital landscape, retailers compete with the best experiences customers receive from all over the globe. A retailer’s goal is to create a superior customer experience—no matter which channel the consumer chooses. However,…

in store shopping

Improving the In-Store Experience

As online shopping takes the consumer world by storm, many retailers’ in-store experiences have suffered due to budget adjustments to meet this new digital demand. But data shows that an overwhelming amount of Americans still prefer to shop in person. A study conducted by Vixxo, a facilities management company, reports the following findings: 87% of…

omnichannel shopping on phone

How Grocers can Use Omnichannel Shopping to Improve Customer Loyalty

Grocery shopping is no longer just an in-store experience. According to the Coresight Research U.S. Online Grocery Survey of 2020, online grocery sales grew 40 percent in 2020 and 19 percent in 2019. The survey found that of 1,152 consumers polled, 52 percent had bought groceries online in the past 12 months; this was the…

Less is More: 3 Reasons Less Choices For Consumers Leads to More Sales

According to Insights from the 2021 Dunnhumby Retailer Preference Index, shoppers correlate speed of transaction (i.e. the time from entering to exiting a retailer) with safety. So, retailers with efficient floor plans and speedy checkouts saw an increase in consumer satisfaction in 2020 due to fear caused by COVID-19.  It’s clear that consumers are looking…

MCA & Date Check Pro Announce North American Partnership

Pinpoint Software Inc. and MCA (Merchandising Consultants Associates) announced a strategic North American Partnership to help grocery retailers and manufacturers better manage product expiry dates in-stores. Madison, Wisconsin – November 18rd 2020 Pinpoint Software, Inc., provider of the leading expiration date management solution for grocery stores, Date Check Pro and MCA (Merchandising Consultants Associates), a…

The Product Expiration Blind Spot

The Product Expiration blind spot at supermarkets today are caused by multiple issues that include: A Lack of Priority from Management and Associates at the Store level A Lack of Urgency to Implement Solutions at the Corporate level Trends of Increased Product Line Expansion Current Ineffective Solutions In this article, we unpack these four issues…