Company Culture

Food Waste-Free Experience Creates Customer Loyalty

How a Food Waste-Free Experience Creates Customer Loyalty

One of the most-discussed trends in retail is the collective shift toward seeking customer loyalty over a one-time sale. There’s good reason for the conversation: according to a study by Edelman, loyal customers will spend up to 67% more with your brand than new customers. It’s not about bringing new faces into your store in 2019 – it’s about convincing them to keep coming back.

Grocers are aware of the impact of customer loyalty, and are turning to unique business strategies in order to develop that connection. One such strategy is becoming food waste-free.

Here’s Why You Should Be More Transparent with Your Customers and Employees – Plus: 5 Ideas for Transparency

When it comes to maintaining a successful retail business in 2019, all roads lead back to transparency. We’ve entered a phase of consumer behavior in which honesty is valued even above traditionally prioritized factors like price and brand recognition. As a grocer, this means that you must change your business practices in order to fit this new standard. Without customer transparency, you may not be able to garner customer loyalty – and that could mean the end for your business.

Why Your Staff and Stores are an Asset in a Digital Age

So much of what a consumer does from day to day takes place online. They shop online, communicate digitally, use connected voice assistants in their daily routine, and expect their phones to be within arms’ reach at all times.

Here’s the million dollar question: Is it really worth it to have a brick-and-mortar store in this digital age? All signs point to yes.

Where is Retail Headed in 2019? Experts Describe Their Predictions in One Word

If we could look into a crystal ball and predict upcoming retail trends, well, we probably wouldn’t be here writing this blog post.

Though we don’t have psychic abilities, we do have the power of research on our side. After spending time with some of retail’s most influential experts at National Retail Federation’s Big Show 2019, we are fairly certain of the direction that retail is headed this year.

grocery produce

4 Ways Supermarkets Can Build a Shrink Elimination Culture

Supermarket and retail shrink is a battle that may never truly end, but is increasingly being better handled by companies investing themselves in finding new ways to reduce it.

We’ve covered some of the specific tools and strategies supermarkets and retailers are using to win the war on shrink, but this time, we thought we’d step back to consider how leaders can power their shrink elimination efforts by making it a core pillar of their company culture.

Report: Shrink On The Rise Among Retailers

57% of major retailers reported an increase in company shrink in 2016, according to a recently-released Jack L. Hayes International, Inc. survey. The survey, which featured data from 26 major retailers, highlighted theft as a major cause of shrink among retailers. Results of the survey showed 26 major retailers lost $3.4 billion due to theft last…

The Dangers of Face Overs & Stuffing

The term planogram is nothing new to any retailer. It refers to a set plan of where products should be placed throughout the store. Much planning goes into the development of these plan to ensure complimentary products are placed close to one another, product assortment is optimized for sales, and more. Even with such detailed planning, it is fairly common to see stores vary slightly or even greatly from their planogram. Two primary causes of this deviation being face overs and stuffing.

​How Food Waste Impacts Climate Change

Roughly 33 percent of the food produced in the world never reaches the mouths for which it was intended. Wealthy individuals waste more than they consume and even more, food spoils during transport. Roughly $1 trillion worth of food is annually tossed needlessly aside—causing a burden on the environment. This fact is even more morally disturbing considering the over 800 million people who go to bed hungry each day and the thousands who die because of hunger.

​​Four Benefits to Composting Food and Organic Waste

For fans of protecting the environment, composting organic waste and foodstuff should be common practice. Both inexpensive and convenient, composting can significantly reduce local disposal costs while enriching the soil for future food growth. Composting is a win-win situation for environmentalists and city dumps. For those unaware of the benefits of composting, let’s explore four key reasons many are doing it.

​Overcoming Liability to Donate More Unsold Food

The never-ending goal of ending world hunger starts with caring about the exorbitant food waste that is prevalent across the globe. One way that corporations and manufacturers could assist the many US food banks currently suffering from shortages of food donations would be to loosen restrictions on donating unsold food items.