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How COVID-19 is Affecting the Grocery Industry

Almost every industry has been affected by the COVID-19 pandemic. Restaurants around the country are almost entirely operating on a to-go-only basis, the travel industry is at a standstill, and retail has gone completely digital with over 90 major U.S. retailers temporarily closing. While many industries are struggling, the grocery industry is seeing the opposite…

How Agricycle Global is Reducing Food Waste and Empowering Local Communities

In 2015, college student Josh Shefner attended a school trip to Jamaica’s Blue Mountains to construct a fruit dehydrator for the local population. Now in 2020, Shefner is the Founder and CEO of Agricycle Global Inc., a vertically-integrated supply chain with three internal brands aimed at eliminating extreme rural poverty by reducing food loss and…

How Personal Utility is the Future of Retail

With speakers from Walmart, Starbucks, Nordstrom and more, NRF 2020 showcased many different thoughts and ideas about what the retail landscape holds for 2020 and beyond. With the rise of micro-experiences and attempts to redefine customer service to foster more intimate relationships between companies and their consumers,  many industry professionals are citing personal utility as…

What We Learned from the Grocery Edition of the 2020 Retailer Preference Index

In the third annual Retailer Preference Index (RPI) for the U.S. grocery stores, Dunhumby  looks at the $700 billion grocery industry to answer what drives customer preference for grocery retailers, which retailers are winning and losing and why, and what grocery retailers can do to improve performance and win more trips. Dunhumby provides a new…

What the Grocery Industry Can Learn from Nordstrom About Customer Service

It’s no secret that Nordstrom is synonymous with customer service. We’ve all heard the age-old story of a customer returning tires to a Nordstrom and getting a refund even though the high-end fashion retailer doesn’t sell tires. Whether it’s an urban legend or a lesson on the legacy that a good customer service story can…

How Starbucks CEO Kevin Johnson is Prioritizing Human Interaction

Kevin Johnson is the president and chief executive officer for Starbucks, passionately and proudly carrying on the Starbucks legacy of human connection in all of his initiatives as he leads over 330,000 Starbucks partners in more than 28,000 stores around the world.  Since becoming the CEO in April of 2017, heightening human interaction beyond customer…

3 Key Takeaways from NRF 2020

The National Retail Federation (NRF) Big Show is not an event to be missed. Retail industry leaders from around the world gather for three days in the retail capital of the world, New York City, to discuss upcoming trends, technologies, and troubles that the world of retail and its consumers are facing. In 2019, NRF…

Large Format vs. Small Format – What is Winning in Grocery?

If you’ve been keeping up with grocery news (here are our favorite places to do so), you’ve likely seen a trend emerging in stories about the format of grocery stores. We’re experiencing a large scale shift in retail as a whole, and it’s only natural that the grocery industry would follow suit. Traditional retail size…

How Plant-Based Products affect Expired Loss

With every new grocery trend comes a necessary round of conversations: “Who will our distributors be?” “How are we going to market this product category?” “Where should it be merchandised in our stores?” There’s one question that is usually left out of these conversations, but could have the largest impact on your bottom line: “How…

2020 Grocery Bonus Trend: Plant-Based Products

We’re a few weeks into 2020, and there are already clear indicators that many of the trends we predicted are coming to life. We’re spending the week at the National Retail Federation (NRF) Big Show, and these concepts are being mentioned again and again by top retail insiders in their industry-leading sessions. We’ll be bringing…