When you take a look at the grocery industry, it seems like there are two types of grocery stores. One, the mega-grocer, with thousands and thousands of square feet, an inconceivable number of items on the shelf, masses of harried employees, inexpensive prices, and the latest retail technology implemented in each of their hundreds of…
First jobs stay with us for a lifetime. They’re the answer to an interesting interview question, the basis of many of our professional skills, the training ground for becoming a productive member of society. Many of us can recall our first days at our first jobs at the drop of a hat because they had…
When you think of loss prevention, you think of the obvious operational strategies against shoplifting, fraud, employee theft, and administrative errors. It’s likely that, as a retailer, you have many systems in place to stay informed about loss in your store, and to act when you’re alerted to an attempted theft. However, hard touch loss…
The world of retail is being pulled between two consumer urges. No, it’s not love and fear, or anything to do with the current political climate. The retail industry is grappling with two consumer desires that are inexplicably opposites: a demand for what’s new and next, and a yearning for the simplicity of the past….
Grocery stores have always served as community hubs, places where people could run into a neighbor or a friendly face while doing the week’s shopping. Grocers have been known to host events like cooking classes and food drives in order to foster those customer relationships, and it’s never been too difficult to convert someone into…
Personalization is one of the hottest topics in retail right now. At conferences like NRF and NGA, the concept was featured in nearly every session, from how to personalize in-store activations, to creating detailed targeting within marketing efforts and fine-tuning your supply chain. Retailers across the country are prioritizing this business strategy, jumpstarting projects that will turn their stores into personalized havens for their customers.
Or will they?
On Earth Day 2019, the challenges that our environment is facing are more prominent than ever. The modern news cycle keeps us aware of every imminent threat to the health of our planet, and it can be overwhelming to consider the far-reaching consequences of every action we take.
As a member of the grocery industry, we’ve chosen to use this day to focus on a key issue that our community is contributing to, and has the power to change: food waste.
The rules of retail are changing – and you’re probably tired of hearing about it.
Customer loyalty used to be a given if you were located in a typical suburban area. Shoppers weren’t able to easily access your competitors, and yours was the store that happened to be on their drive home. Now, customers are just a few clicks away from their material desires (including grocery items!), and many industry experts have predicted the fall of brick-and-mortar retailers.
The phrase “company culture” brings to mind a certain image of professional utopia. Tech companies with large-scale campuses where employees can take naps in pods or indulge in free beer when happy hour hits, exclusive personal development seminars led by world-renowned speakers, and over-the-top employee recognition traditions all bring the idea of a “perfect” company culture to life.
Many retail operations are created with the business in mind. We have implemented procedures in order to make our stores run more efficiently, and in a more cost-effective manner. When we originally put together those processes, we were considering how the business would be affected by the results.
That mindset is being flipped on its head as we get closer to 2020. The focus of supermarkets across the country needs to shift, placing the spotlight on our customers instead of our internal workings.