Natalie Tatum

CARES Act: What Grocers Need to Know

By now, all grocers should be aware of the CARES Act (Coronavirus Aid, Relief, and Economic Security Act), the $2 trillion economic relief plan passed by the U.S. Senate this past March. While the $1,200 stimulus check is definitely the most popular feature, grocers are rejoicing at the correction of the “retail glitch.” Included in…

Three Grocers Giving Back Amidst Coronavirus

Grocers around the country have been caught in the middle of a unique predicament amidst the coronavirus pandemic; they’re experiencing record-shattering sales while also having to practically redesign their entire shopping experience. The tried and true motto of “if it ain’t broke, don’t fix it” simply doesn’t apply anymore as grocers change their policies monthly, if…

Recap: Reinventing Grocery | The Timeline to the New Normal

This past Tuesday, April 28th, Date Check Pro and Agilence, Inc. teamed up to deliver the Webinar “Reinventing Grocery | The Timeline to the New Normal.” A recording of the webinar will be available to view and download tomorrow, with an eBook version coming within the next two weeks. Below is a recap of Reinventing…

How Stop Waste Together Gives Back in Times of Uncertainty

Did you know that $165 billion worth of food is wasted each year in the US, or that 40% of the food produced in the US goes uneaten? Food waste happens at home and various stages of the supply chain. Unfortunately, some of it also comes from food expiring on the shelves of grocery stores. …

What Grocers Can Learn from Fashion and Beauty Leaders About Micro-Experiences

Immersive shopping has been on the rise in the retail industry for the better part of the last half decade. With more consumers opting to shop online, retailers are having to pull out the stops to encourage their customers to visit their brick-and-mortar stores again. While it’s hard to beat the comfort of the couch,…

How COVID-19 is Affecting the Grocery Industry

Almost every industry has been affected by the COVID-19 pandemic. Restaurants around the country are almost entirely operating on a to-go-only basis, the travel industry is at a standstill, and retail has gone completely digital with over 90 major U.S. retailers temporarily closing. While many industries are struggling, the grocery industry is seeing the opposite…

How Personal Utility is the Future of Retail

With speakers from Walmart, Starbucks, Nordstrom and more, NRF 2020 showcased many different thoughts and ideas about what the retail landscape holds for 2020 and beyond. With the rise of micro-experiences and attempts to redefine customer service to foster more intimate relationships between companies and their consumers,  many industry professionals are citing personal utility as…

What the Grocery Industry Can Learn from Nordstrom About Customer Service

It’s no secret that Nordstrom is synonymous with customer service. We’ve all heard the age-old story of a customer returning tires to a Nordstrom and getting a refund even though the high-end fashion retailer doesn’t sell tires. Whether it’s an urban legend or a lesson on the legacy that a good customer service story can…

How Starbucks CEO Kevin Johnson is Prioritizing Human Interaction

Kevin Johnson is the president and chief executive officer for Starbucks, passionately and proudly carrying on the Starbucks legacy of human connection in all of his initiatives as he leads over 330,000 Starbucks partners in more than 28,000 stores around the world.  Since becoming the CEO in April of 2017, heightening human interaction beyond customer…

3 Key Takeaways from NRF 2020

The National Retail Federation (NRF) Big Show is not an event to be missed. Retail industry leaders from around the world gather for three days in the retail capital of the world, New York City, to discuss upcoming trends, technologies, and troubles that the world of retail and its consumers are facing. In 2019, NRF…