Andrew Hoeft

2020 Grocery Trends: Self-Scanning

2020 is right around the corner, and with a new year comes a treasure trove of opportunities to consider for grocers. What are the industry trends that are hitting their stride in 2020? Which should I put time, money, and energy into?  Over the next few months, we’re going to be covering those 2020 trends…

How to Keep Your Employees Informed, Engaged, and On-Brand

Employing part-time workers is a catch-22. Part-time employees work in the grocery industry (for now) because they don’t require a lot of experience or high wages. However, when your employees aren’t consistently in your store or tied to your company with a full-time position, it’s likely that they’re less informed, less engaged, and ingrained in…

How Date Check Pro Can Make Your Expiration Date Process More Effective

Expiration date management is a necessary process in a grocery store. Consumers are more knowledgeable than ever about their health and the impact that fresh products can have on their wellbeing. They’re checking labels, and they don’t always like what they see. Our research shows that 35% of shoppers are extremely likely to stop shopping…

How to Train Your Staff to be In-Store Experts

Customer interaction is the single most important aspect of every grocery employees job. It’s one thing to be a great stocker or date checker, a detail-oriented cashier or excellent manager. However, if you can’t assist customers, answer their questions, or develop a connection with them, you’re not adding a lot of value to a grocery…

How to Foster Employees into Brand Ambassadors

In the digital marketing space, brand ambassadors have become a must-have accessory. The media landscape that we’ve all become accustomed to is crowded, so much so that a single message from a company – even on a stage as big as the Super Bowl – doesn’t easily resonate with an audience. It’s not memorable. It’s…

How to Train Employees to Be Loss Prevention Advocates

Loss prevention is a constant source of worry in the retail space – and therefore an incredible place to innovate. The strategies that have long been associated with this department have grown a bit stagnant, and it’s high time that grocers took a good hard look at their loss prevention mindset. One strategy that we…

The Grocery Industry and the Gig Economy

Whether you’re a New York Times subscriber, a cable news watcher, or the type of guy who gets their news from social media, you’ve heard the term gig economy. Business reporters can’t get enough of this buzzy phrase, as it brings to mind an image of a revolutionized workforce, one that hasn’t changed much since…

4 Tech Tools to Enhance Customer Experience

Just as technology is integral to maintaining a talented, engaged workforce in the grocery industry, it is the key to drawing and retaining a high quality clientele. Customers will no longer share their loyalty with just any grocer. They want to know that their needs are being met: both in terms of inventory selection and…

4 Tech Tools to Enhance Employee Experience

Technology is no longer an option for grocers – it’s a requirement. While we tend to think of technological advancements as opportunities to improve our business for our customers and subsequently generate more profit, as retailers we also need to consider the benefits of technology for our employees. The retail workforce is changing, and keeping…

How to Develop Successful BYOD Standards

Bring Your Own Device (BYOD) has its advocates and detractors in the grocery industry. Experts on either side argue over whether the benefits of having employees armed with digital knowledge centers outweigh the disadvantages of having a potentially distracted workforce. The difference between these two outcomes lies in the standards that are set by the…